Help CenterIf you have any questions or encounter issues while using TradeLocker via PROP365, our PROP365 support team is ready to assist you promptly and efficiently. Alternatively, you can reach out to TradeLocker support directly for platform-specific assistance.
Submit a support ticket directly via the chat, and the TradeLocker dedicated team will promptly address your concerns.
TradeLocker dedicated team is available every work day from 12 pm to 9 pm EST. They typically reply within an hour. For quick answers, be sure to check How-to pages for detailed guides.
What to include in your support request
To help TradeLocker support team resolve your issue as quickly as possible, please have the following information ready:
- Account ID – This helps locate your account details quickly.
- Screenshot of the Issue – If possible, attach a screenshot of the issue you're facing. This will help understand the problem more clearly.
- Account Type – Specify whether you are using a demo or live account. This ensures your query is directed to the right department.
Contact TradeLocker support
Once you have all the information, you can reach out directly to their team in these two ways:
On the TradeLocker platform
Navigate to Feedback in the bottom left corner of the TradeLocker interface. Click Get Help, and a chat pop-up will appear, allowing you to submit your support request directly to TradeLocker. Also you can reach PROP365 Support team.
On the website
You can also find the contact option on TradeLocker website. Go to TradeLocker Support Page and simply click Contact support. Or simply navigate to the bottom right corner of the website to open a chat box.
Remember, whether you need help with PROP365 or TradeLocker, both support teams are here to ensure you have the best trading experience.